Terms & Conditions

Last updated: 15 October 2026

Please read these terms before buying a PH2EU service. They explain the scope of our assistance and the responsibilities of both parties.

1. Our service

PH2EU provides administrative visa-application assistance, including checklists, document guidance, consultations and, where included in the selected package, supporting-document preparation and travel-planning materials. We are not an embassy, consulate, government authority or immigration law firm.

2. No visa guarantee

Visa decisions are made solely by the relevant embassy, consulate or visa centre. PH2EU cannot guarantee approval, a processing time, an appointment, entry to a country or any particular outcome. We may advise that an application should be postponed or strengthened when the information available indicates low prospects of approval.

3. Your responsibilities

You must provide complete, accurate and authentic information and documents. You remain responsible for checking every form, booking, document and statement before submission. Do not submit false, altered or misleading information. You must inform us promptly if your circumstances change.

4. Fees and third-party costs

Our service fee is shown before payment and covers only the PH2EU package selected. Embassy, visa-centre, insurance, travel, accommodation, courier and other third-party fees are not included unless expressly stated otherwise.

5. Refunds

Paid PH2EU service fees are non-refundable once payment is made, except where mandatory consumer law requires otherwise. An embassy or consular rejection, a change of travel plans, delayed processing, missing documents or a decision not to apply does not create a right to a refund.

6. Consultations and full guidance

Video consultation packages provide information and a personal checklist for a do-it-yourself application. Full guidance – stress free includes the items stated on the checkout page. Availability of specific items may depend on the destination, travel plan and documents supplied.

7. Limitation of liability

To the extent permitted by applicable law, PH2EU is not liable for visa refusals, delayed decisions, missed appointments, third-party fees, travel changes, lost opportunities or losses resulting from a government or third-party decision. Nothing in these terms limits liability where it cannot legally be limited.

8. Privacy and confidential documents

Our handling of personal data is described in our Privacy Policy. By uploading documents, you confirm that you are authorised to provide them for your visa-preparation file.

9. Contact and complaints

Please contact [email protected] first with a question or complaint so we can try to resolve it promptly.

10. Changes

We may revise these terms for future services. The version published on this page applies to new purchases from its publication date.