Privacy Policy
Last updated: 15 October 2026
PH2EU provides tourist-visa application assistance. We treat passport, identity and financial documents as confidential and use them only to deliver the requested service.
Who is responsible
PH2EU is responsible for the processing described in this policy. For privacy questions or requests, contact us at [email protected].
What we collect
We may collect account details, contact details, identity and passport information, travel plans, employment and financial information, sponsor details, and documents you choose to upload. We also process payment-status information from our payment providers. We do not receive or store full card details.
Why we use your information
- To create and manage your client account and visa-preparation file;
- To provide document guidance, checklists and consultations you request;
- To process payments and prevent fraud;
- To communicate about your file and respond to support requests;
- To comply with applicable legal obligations and protect our rights.
Our main legal grounds are performance of our agreement with you, compliance with legal obligations, and our legitimate interest in operating a secure service. Where required, we ask for consent.
Who can access it
Your information is accessible only to you and authorised PH2EU administrators who need it to provide the service. We use carefully selected service providers for hosting, authentication, email and payment processing. We do not sell personal data or use your documents for advertising.
International transfers
Some service providers may process data outside the European Economic Area. Where this occurs, we rely on the safeguards offered by the provider and applicable data-protection law.
Retention
We keep your file only as long as necessary for visa-preparation support, customer service, payment records and legal obligations. You can ask us to delete documents that are no longer needed, subject to legal retention requirements and unresolved disputes.
Your rights
Depending on applicable law, you may request access, correction, deletion, restriction, portability or object to certain processing. You may also lodge a complaint with the competent data-protection authority. To exercise a right, email [email protected].
Security
We use access controls and private document storage to protect client files. No online service can guarantee absolute security; please use a strong, unique password and contact us promptly if you suspect unauthorised access.
Updates
We may update this policy when our services or legal obligations change. The latest version is published on this page.